Untangled is a trusted provider of cloud-based phone solutions in Australia, revolutionising the telecommunications industry with over 30 years of experience. As the country’s leading reseller of Dialpad, a cloud-based phone system, Untangled simplifies communication infrastructure and eliminates the complexities of traditional telecommunications systems.


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Business Situation

  • Untangled had a negative experience with a previous offshore company due to attendance issues.
  • These issues disrupted workflow, affected productivity, and created management hurdles.
  • Untangled sought a new offshore partner, Kwanii, based on a referral from a trusted source.
  • Untangled viewed Kwanii as a reputable partner that could provide dedicated and reliable offshore accounting staff.

Kwanii's consistent support and the excellent
performance of the offshore accounting staff
alleviated our previous challenges...

Kwanii’s Solution

  • Untangled’s partnership with Kwanii streamlined its accounting operations.
  • Kwanii’s dedicated team provided a well-crafted proposal and a curated list of top-rated candidates.
  • The offshore team seamlessly integrated into Untangled’s existing systems and processes.
  • Kwanii provided consistent communication and check-ins to ensure the partnership flourished.
  • The excellent performance of the offshore accounting staff alleviated the challenges Untangled had faced previously.
  • Untangled achieved streamlined billing and reconciliation, faster turnaround times, and enhanced accuracy in its financial records.

Future Outlook

The successful partnership between Untangled and Kwanii has paved the way for continued optimisation and expansion. Untangled is well-positioned to explore additional offshoring opportunities for other accounting functions, leveraging Kwanii’s expertise to enhance overall accounting efficiency and cost-effectiveness further.

Stop pinching pennies
& start shedding
admin burden

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